Questions About WePaint

What is WePaint?

WePaint is the premier destination for unique and personal art. We’re a platform that transforms your AI-generated images into stunning hand-painted artworks. So, whether you’re an art lover, a tech enthusiast, searching for a wholesome gift, or just someone looking to add your unique personality to your space, WePaint is perfect for you. It’s your vision, your creation, brought to life by amazing professional artists. Together, we paint art.

How does it work?

At WePaint, you submit your AI-generated image and our talented artists hand-paint your design onto a canvas, creating a unique, tangible piece of art.

Who are the artists?

We work with a network of professional artists, each bringing their unique style and expertise to bring your AI designs to life.

How can I submit my image?

By clicking ‘Check Out’ and completing your purchase, your AI-generated image will automatically be submitted. Once you submit your image, one of our artists will begin the process of recreating your design by hand on a canvas.

What are the payment options?

We accept all major credit cards, debit cards, and payments through Stripe. Easy, right? We use secure payment gateways and we don't store your payment information. You're in safe hands.

What are the shipping costs?

Shipping costs are based on the size of the painting and your location. You'll see the exact amount when you check out. No surprises here!

Do you do international shipping?

Absolutely! We're all about spreading art love worldwide.

What is your return policy?

Due to the personalized nature of our service, all sales are final. But, if there's a concern, don't fret! Reach out to us and we'll sort things out.

How long does it take to get my painting?

The duration can vary depending on the complexity of the design and the artist's schedule, but we typically aim to have your painting ready for shipment within 3-4 weeks.

How do you handle data privacy?

At WePaint, we're big on privacy. All your information, including the AI-generated images you create, are kept strictly confidential. We adhere to strict data privacy policies to ensure your personal details and creative expressions are secure.

Are my AI-generated images kept private and safe?

Yes, absolutely! Your AI-generated images are your personal creations, and we respect that. If you decide to turn an image into a painting, we only share it with the artist who will be creating your masterpiece. Your creative world stays private.

Can I request a specific artist to paint my image?

Right now, we handle artist assignments behind the scenes based on who’s the best fit for your unique AI image. But, you’ll get to know who your artist was when you receive your WePaint masterpiece!

Can I request changes to my painting once it’s completed?

We aim to make you part of the creation process to ensure you're stoked about your artwork. But, if you fancy some changes after it's completed, we'll tackle this on a case-by-case basis.

How do you ensure the quality of the paintings?

Quality is key for us! We've got professional artists on board who use high-grade materials. Plus, each piece goes through a quality check before shipping.

Do you offer framing services?

Right now, we're channeling our energy into creating the paintings themselves. But stay tuned - we're thinking of adding framing services soon!

Questions About Buying

How much does a WePaint painting cost?

The cost depends on the size and complexity of the painting. But for all the specifics, head over to the WePaint image creator.

What forms of payment do you accept?

We ensure your transactions are secure and simple. We accept all major credit cards, debit cards, and payments through Stripe, a trusted and secure payment platform. Your security is our priority.

Do you ship internationally?

Yes, we do! We're spreading art love worldwide.

What is your return policy?

Due to the personalized nature of our service, all sales are final. But if there's a problem, reach out to us and we'll do our best to resolve it.

How long does it take to get my painting?

Usually, it takes about 3-4 weeks from when you place your order until your painting is ready to ship.

How can I track my order?

Once your painting is on its way, you'll receive a tracking number via email.

Is my payment information secure?

Absolutely! We use secure payment gateways, and we don't store your payment information. You're in safe hands.

Can I order a painting as a gift?

Totally! You can send a painting as a gift and even add a personal message, just let us know in chat!

Can I request changes to my painting once it's completed?

Due to the personalized nature of our service, we aren’t able to accommodate changes after the painting is completed and purchased. We work closely with you during the creation process to ensure your masterpiece turns out just as you envisioned. If you experience any issues, we’ll help you tackle them!

What are the shipping costs?

Shipping costs depend on the size of the painting and where we're sending it. You'll see the exact amount at checkout.

Can I purchase a digital version of the painting?

At the moment, we only offer physical paintings. But stay tuned for future updates!

What if I am not satisfied with my painting?

We aim to make sure every customer is happy. If there's an issue, get in touch with us and we'll do our best to resolve it.

How do you ensure the quality of the paintings?

Quality is our top priority. Every painting goes through a rigorous quality control process before it's shipped to you.

Do you offer framing services?

As of now, we're focusing on creating beautiful, hand-painted artwork. But we're always exploring new services to offer!

What if my AI-generated image has copyright restrictions?

We must ensure the image you provide is yours or that you have permission to use it. We have the right to decline any image that infringes copyright laws.

Do you offer gift cards?

At the moment, we don’t offer gift cards. But we’re always working on enhancing your WePaint experience. Stay tuned for updates!

Can I update my order details after it's been placed?

Need to change something? Contact our customer service team as soon as possible.

What happens if my painting gets damaged in transit?

If your painting gets damaged during transit, get in touch with us right away, so we can get it sorted.

Do you offer custom sizes for paintings?

We're all about personalizing your experience. If you need a specific size, chat with our customer service team.

Do you offer bulk discounts for large orders?

Yes! If you're looking to place a large order, get in touch with our customer service team and we'll chat about discounts.

Questions About Artists

Who are the artists creating the paintings?

We're proud of our community of professional artists. They're a passionate group who love combining traditional techniques with modern AI designs.

Can I request a specific artist to paint my image?

At this time, we assign artists based on who we believe is the best fit for your unique AI image. The identity of the artist is a wonderful surprise revealed when you receive your WePaint masterpiece! We believe this approach helps reduce bias and focuses more on the art itself.

Do I get to know who the artist of my painting is?

Yes, you do! When your WePaint masterpiece arrives at your doorstep, you'll discover who the artist is. It's a bit of a surprise!

How do you select the artists for WePaint?

We handpick our artists from all over the world based on their skill, style, and their passion for blending art and technology. We think they're pretty awesome! Every painting undergoes a quality check before it's sent out to you.

Can I visit the artist's studio or meet the artist?

To respect our artists' privacy and work schedules, we don't set up studio visits or meet-ups. But you can always interact with the artist through our platform during the creation process.

Can I choose the color palette for my painting?

Our artists aim to stick to the colors in your original AI image. But if you have a specific palette in mind, feel free to mention it when you submit your image.

Will the artist follow the exact colors in my AI-generated image?

Our artists strive to replicate the colors of your original AI image as closely as possible. The end result is a harmonious blend of your vision and the artist's interpretation.

Can I communicate with the artist during the painting process?

To respect our artists' work schedules and to maintain a seamless process, we don't facilitate direct communication. But rest assured, your artist is fully briefed on your design and requirements.

Do you showcase the artists' other works or bios?

We love celebrating our artists, and are working hard on creating a page to showcase our community of artists - like an online art gallery! Stay tuned!

Are all paintings signed by the artist?

Yes, they are! Each painting is signed by the artist, giving it a personal touch and authenticating your unique piece.

What happens if the artist can't complete my painting?

While unlikely, if an artist can't complete your painting for any reason, we'll assign another talented artist to finish the job. Your painting is in safe hands.

What medium do the artists use for painting?

Our artists use professional-grade acrylic paints for creating your artwork. The vibrancy and durability of acrylics bring out the best in your AI designs.

What maintenance does my painting require?

Acrylic and Oil paintings are quite durable, but keeping them out of direct sunlight and dusting them lightly can help preserve their beauty. No special maintenance is needed!

Can I buy other works from the same artist?

At this moment, we only create paintings based on the AI-generated images you provide. However, we're always working on new features, so stay tuned!

Can I commission a series of paintings from the same artist?

While we don't currently offer the option to commission a series from the same artist, we do make sure all your paintings are created by artists whose styles complement your design.

Are the artists trained to paint AI-generated images?

Absolutely! Our artists are skilled professionals who can handle the intricate details and unique styles of AI-generated images.

Can I provide a tip or bonus to the artist?

Currently, we don't have a tip feature on our platform. But we ensure our artists are compensated well for their amazing work!

Can I request a certain art style for my painting?

While our artists follow the style of your AI image, they also bring their unique artistic touch. If you have a specific style in mind, please mention it when you submit your image in our chat.

Do artists get a copy of my painting?

No, artists don't keep copies of your painting. Your artwork is one-of-a-kind and belongs solely to you.

How do artists handle complex or intricate AI designs?

Our artists are experienced professionals skilled at handling a variety of design complexities. They leverage their artistry to meticulously transform intricate AI designs into stunning, hand-painted artworks, capturing your details with precision, while also having some room for artistic expression. If you’re looking for a 1-of-1 replica of your digital creation, stay tuned for our print option coming soon!